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Ebook · Organization and leadership
Customer Service and Retention
Handle complaints, collect feedback and earn referrals.
For businesses that want to keep customers and reduce churn.
PDF · 29 pages
Price €15
Price in euros, VAT included where it applies.
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Our refund policy will be published here before sales open.
What is inside
Handle complaints, collect feedback and earn referrals, so customers stay longer and recommend you.
- Set expectations
- Respond fast
- Handle complaints
- Collect feedback
- Loyalty and referrals
- Measure satisfaction
PDF · 29 pages · table of contents, worked examples and checklists
Is it right for you?
Who it is for
- Businesses that want to keep customers and reduce churn
Who it is not for
- Large call centres looking for staffing or software advice
- Businesses without customers yet (start with Validate Your Business Idea)
Answers
What format is it?
A PDF with 29 pages, a table of contents, worked examples and checklists. It opens on any computer, tablet or phone, and you can print it.
Which edition is this?
The 2026 edition. The contents are listed on this page, so you know exactly what you get.
Is VAT included?
Yes. Prices are in euros and include VAT where it applies. The exact amount for your country is shown at checkout before you pay.
Can I get a refund?
Our refund policy will be published here before sales open. Please read the cancellation policy for digital products before you buy.
How do I get help?
Use the contact details on our imprint page. A person reads every message.
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